Terms and Conditions

Please read our terms and conditions before purchasing from our website.

Products are subject to availability and colours/glitters may vary to those advertised although every effort has been made to photograph them accurately the nature of the soy wax and small batch's means that variations will occur . 

Please note that we reserve the right to cancel or refuse orders for items shown on our website that are advertised with an incorrect price or any incorrect information.

We do not store any card details as any payments that are made are processed directly in the payment processors own site. 

Our wax melts last around 8-12 hours depending on the Melter/burner you are using. 

Everyone’s sense of smell varies so some customers will find some of our scents stronger than others.

All of our wax melts are made with 100% soy wax

Once you have placed and paid for your order with us, we are unable to add to or change it. Please make sure that your orders are correct before completing.

Failure for you to enter details correctly leading to the Parcel not being delivered and returned to us any refund will endure a £3.99 deduction from any refund as the shipping company charge us to re label and return to us plus any shipping cost you paid will also be deducted from the refund. 

All our promotions are subject to availability and are non transferable and have no monetary value. 
We reserve the right to change or withdraw any offers without prior notification. 

Once your order is received you will receive a confirmation email if you haven't got this please check spam/junk folders before contacting us. 

Any parcel delivered to a neighbour is deemed as delivered , If for any reason the neighbour disputes this, this will be deemed as theft and you should seek advice from citizens advice.

 

Postage

Postage times stated are AFTER your order has been dispatched. You will have an email confirmation to inform you of when your order has been dispatched.

At Westcountry Wax Melts we want your parcel to arrive in perfect condition so parcels are always packaged and sent securely to the highest standard, Please note that we advise waiting 7 days for delivery from date of dispatch due to delays with Royal Mail, If you haven't received your delivery after the 7 days please contact us and we will contact Royal Mail to track your item.

 

24 Hours Tracked

£4.95

48 Hours Tracked

£3.95

For orders over £50  48 Hours Tracked free .